Frequently Asked Questions

As a Town of Clayton utility customer, you have three options for reporting power and water outages:

1. Call 919-553-1530 and follow the prompts.  
2. Text “Power” to 919-553-1530 for an electric outage and Text “Water” to 919-553-1530 for a water outage.
3. Report the outage online by visiting ClaytonNC.org/COMS

We do, click here to view it. 

You can always call us or utilize our webform to report an outage The system uses Caller ID to identify you through your telephone number, therefore we encourage you to update the phone number on file with us to make it easier on you .we also ask that you make sure your email on file is up to date so you don’t miss any important updates.  

Your account number is located on the top right hand side of your paper bill. You can also find it on the utility payment portal, under account information. Or in the Utility Tracker website on the main dashboard next to the drop down for ‘Customer’.

If you don’t have access to any of the above, please call our Customer Service Department at 919-553-5002 for your account number.

** You will need to remove the dash when you type in your account number.

The phone call, text message or webform outage creates an autogenerated notification to our operations staff 24 hours a day. While our staff is enroute to your location, the computer system is mapping all outages and creating a prediction of what could be causing it based on the number and location of affected customers. This speeds up our response time and allows us to better dispatch crews.

Call 919-553-1530 and follow the prompts, you will need your account number. 

** You will need to remove the dash when you type in your account number. 

Our automated account balance system is updated every 24 hours, it may not reflect recent payments. You can always log into the portal to view your account balance or call our customer service department during normal business hours at 919-553-5002.

You are welcome to call our customer service department during normal business hours or fill out our online form by clicking here. 

For customers that are on a cut off list, the computer system will not allow you to report a power outage.  Your account may be on the cut off list for non-payment of your bill or because your service was scheduled to end for a move out.