Frequently Asked Questions

Call Customer Service at 919-553-5002 for all questions related to your bill.

Call 811 before you dig! 811 is an underground locating service that can show you where any and all underground facilities are located. There's no charge for the service or the call, and it can prevent you from coming into contact with underground power lines, natural gas lines, communication lines, and other utility services. Calling 811 before you dig can save your life!

The Town of Clayton has a 3-year tree trimming program. Effectively, 1/3 of the Town's trees are trimmed each year. Visit the link below to see when your area is scheduled for tree trimming.

Tree Trimming | Clayton, NC (civicplus.com)

Load Management is an energy-saving program that temporarily reduces the energy consumption in your home during peak load periods. We start by installing a small device at your residence and connect it to your air conditioner, water heater, heat strips, or all three - as long as they are powered by electricity. A radio signal is activated during the few times that we experience a high demand for power. Those times would be during extreme heat (in the high 90's) or extreme cold (less than 28 degrees Fahrenheit). Ultimately, this brief interruption should not be noticed by the user and reduces your power usage, which lowers your bill. This means you will receive credits back on your bill! That's a double savings!

Heat Strips: December through March - typically between 7 am and 9 am, and usually interrupted for 1 hour.

Water Heater: January through December - typically between 3 pm and 6 pm, and usually interrupted for 3 to 4 hours in summer months and 1 hour in winter months.

Air Conditioner: June through September - typically between 3 pm and 6 pm, interrupted intermittently for 3 to 4 hours.

Most customers report not noticing any difference in comfort when Load Management is connected to their home. For example, your water heater may be cycled off during the late afternoon (3 pm to 6 pm), but again only on high load days. So it may only be turned off a few dozen times during the summer and winter. And most people are not using the water heater (taking showers or washing clothes in hot water) during the 3 pm to 6 pm time period. And most water heaters retain heat for some time after the power is off, so even if you take a shower, the water should still be hot. If you do experience a problem though, call us at 919-553-1530 so we can help determine what the problem is.

Call the Town of Clayton Electric Department at 919-553-1530 if you suspect your Load Management (LM) Device may be defective or if you experience any problems with electric appliances that are connected to the LM Program (Air Conditioner, Water Heater, or Heat Strips).  Call us before calling a service technician.  Allowing us the opportunity to inspect the LM equipment first may prevent you from incurring unwanted HVAC (heating, ventilation, and air conditioning) and plumbing service fees.

No, The Town does not accept used motor oil. You can recycle your used motor oil at a local auto parts/repairs store.