Welcome the Town of Clayton, North Carolina

Update to Utility Bill Changes Due to COVID-19

04/06/2020

These are difficult and uncertain times, but the Town of Clayton remains committed to keeping your critical services like water, sewer, and electric available through the COVID-19 pandemic. 

That's why on March 23, our Clayton leaders agreed they would NOT cut off any residential or commercial accounts due to non-payment. Then, as of March 31, following Governor Cooper’s Executive Order 124, Town stopped charging late fees, penalties or interest for late payments for at least 60 days on residential accounts for water, sewer or electric service. 

Please keep in mind, you will still be responsible for paying for the water, sewer or electric you do use, so if possible, you should continue to pay your utility bill. This helps ensure you're not surprised by a large past-due balance later. If you can't pay the full amount, call us - we can help you set up a payment arrangement to pay smaller amounts over the coming months. We urge you to try to pay what you can - bill can add up making it more difficult to pay off later. 

Contact us Monday through Friday from 8 a.m. to 5 p.m. at 919-553-5002
Or email utilities@TownofClaytonNC.org   
 
You can find more information on the Governor's Executive Orders at https://www.ncdhhs.gov/divisions/public-health/covid19/executive-orders.
En Espanol

Town Hall will remain closed to the public until at least April 30, so we're asking all of you to go online, email, or call to pay or ask questions about your utility bills. 

HOW CAN YOU PAY? 

  • MAIL: You can always mail a check using the address on your utility bill.
  • SAVE A STAMP & PAY ONLINE: Our online bill/pay portal is accessible 24/7 at ClaytonNC.org/bill
  • BANK DRAFT: FREE! Forget stamps, forget having to remember monthly payment deadlines. These automatic payments from your bank account mean you never miss a payment. Call us to help set up at 919-553-5002.
  • DRIVE-UP: You can drive up and leave a payment in our silver dropbox in the parking lot any time (off Horne Street). We collect multiple times a day and process. We do not recommend placing cash in the box. If you have an account with a bank/credit union, you should use a check, or get a cashier's check or money order there for a small fee. You can also get money orders at post offices and some retail businesses, such as gas stations and drug stores.
  • PAY BY PHONE: Call us and we'll temporarily take your credit card or debit card payment over the phone through this crisis...anytime 8 a.m. to 5 p.m. 919-553-5002. There's still a fee charged for credit/debit card payments by third-party processors. *
  • For information on the latest closures and most up-to-date restrictions on COVID-19, visit ClaytonNC.org/virus. We appreciate everyone who continues to follow the restrictions and is taking precautions to help curb the spread. 

Again, please call us with questions, we sincerely hope that you and your family remain safe during this crisis. 

Debido al COVID-19, los líderes de Clayton acordaron que NO cortarían ninguna cuenta residencial o comercial debido al impago. A partir de marzo de 31, también dejamos de cobrar tasas tardío, penalizaciones o intereses por pagos atrasados durante al menos 60 días en cuentas residenciales de agua, alcantarillado o servicio electrico, por favor, siga pagando su factura y llámenos si tiene preguntas.


*The percentage-based fee for customers who use a credit or debit card is not a fee collected by the Town of Clayton and does not go into the Town budget. It's a fee charged by the 3rd party credit card processors for making the credit transfer possible. Our staff has searched extensively for vendors that would not charge these processing fees, but Clayton, for its size at this time, does not have the economies of scale to negotiate lower rates. If the Town were to absorb the fees, it would result in higher utility rates for every customer regardless of whether they pay with a credit card or not. 

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