Welcome the Town of Clayton, North Carolina

Clayton Public Power To Launch Customer Survey

03/01/2021

Clayton Public Power is participating in residential and commercial telephone surveys as part of a long-term planning study. The purpose of the survey is to measure opinions of residents and business owners regarding the electric service received from Clayton Public Power, as well as communication preferences and perceptions of new strategic initiatives.

“We sincerely value our customers and want to ensure their feedback and preferences are factored into our long-term planning,” said Dale Medlin, Electric Department Director. “This survey will be vital in helping us understand customer concerns and priorities, and it will help guide us in making decisions that best reflect the goals and needs of our customers.”

The survey will be conducted by GreatBlue Research, Inc., a professional market research firm located in Glastonbury, Conn. A random sample of Clayton Public Power residential and business customers will be called and the name of the firm (“GreatBlue”) will show up on the caller ID, if customers have that technology available at their home or business. If customers do not have caller ID technology, the phone number that will appear will be 860-740-4000, or a variation of it.

If customers would like to participate in the survey but are called when it is inconvenient for them to talk, they can request a call back at a more convenient time.

As required by the Code of Ethics of the National Council on Public Polls and the United States Privacy Act of 1974, GreatBlue Research, Inc., maintains the anonymity of respondents to surveys the firm conducts. No information will be released that might, in any way, reveal the identity of the respondent to Clayton Public Power.

If customers have any questions about the survey, please contact GreatBlue Research, Inc., at 860-740-4000, or the Town of Clayton at 919-553-5002.

back to list
Latest News
Video Gallery
© Town of Clayton All Rights Reserved