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Welcome the Town of Clayton, North Carolina

The Town of Clayton’s Cross Connection Control/Backflow Protection Program is responsible for ensuring the drinking water provided by the Town remains safe throughout our distribution system. Click here to read the Town ordinance

Backflow and cross connection control devices MUST be tested annually by a certified tester and reported back to the Town of Clayton.

As of December 1, 2018, the Town of Clayton will no longer accept backflow test reports. We've contracted with Backflow Solutions, Inc., the nation's leading backflow data management firm, which provides an online tracking system, BSI Online, to automate and simplify the process.

How do I get my backflow device tested?

BSI Online will send out a notice to residents and businesses 30 days prior to their testing due date.

If you received a notice, you will need to:

  1. Hire a registered backflow tester (See updated list below)
  2. Provide your Customer Confirmation Number (CCN), located on the notice, to your Tester
  3. Check your test report status using your CCN at BSIOnlineTracking.com

The backflow tester will need to:

  1. Perform the required test
  2. Submit all test reports through BSIOnlineTracking.com
  3. The approximate cost to the TESTER is $12.95 for each test report submitted

Note: Town water customers can register free of charge with BSI Online to view backflow test information submitted to BSI by the tester on their behalf.

Tester Information

Inactive Testers
Testers who are not up to date on both their certification and equipment calibration are inactive on the Town approved tester list. Any tester who would like to be reactivated must submit current paperwork (certification and equipment calibration) to BSI Online via their website or by calling them at 1-800-414-4990.

New Testers
All testers that wish to get on the town’s approved tester list must:
Email copies of your school certification, equipment calibration, NC plumbing license (if applicable) to backflow@TownofClaytonNC.org. Get town approval before the tester can register with BSI Online.
Please allow 1-2 business days for new tester approval through the Town.

Starting immediately, the Town of Clayton will expect annual backflow testing results within the assigned month of testing, with only a 5-day grace period.  If results are not received in this time frame, customers will be issued a notice of violation. Non-compliance will result in fines.

In many cases, testing is being completed, but results are not being shared with the Town in a timely manner. Testers who are found responsible for these delays risk being removed from our published list of certified professionals.   

We understand submitting test results is a shared responsibility with customers and the certified tester, that’s why we strongly encourage those parties to work together to ensure results are submitted promptly.

You can easily submit backflow testing results via email at backflow@TownofClaytonNC.org, fax them to 919-553-1541, or come into our Public Works Operations Center at the corner of NC 42W and Guy Rd., Monday through Friday from 8 a.m. to 5 p.m.

If you have any questions about our Cross Connection Control/Backflow Program, please email at backflow@TownofClaytonNC.org

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