Service Application

Thank you for your inquiry about setting up a utility account with the Town of Clayton. The following is a list of items required to enable us to process your request for service.

A completed application for service (signature must be notarized if you are not coming into our office to set up service).
A copy of your credit letter from an electric, water, or gas service utility company showing your current 12 month payment history. Providing this information will waive your deposit, however if you have been late more than twice in the last 12 months with your previous utility provider, you will be required to pay a deposit.
A valid copy of your driver license and social security card. We only need a copy of this if you are not coming into the office and prefer to fax in your information. Please make sure your copies are legible when submitting a fax otherwise we will not be able to process your application.
$25 Non Refundable Connection Fee (payment can be mailed in by check or paid over the phone with a debit/credit card) to process your application.

Residents who will have both electric and water service with the Town of Clayton must pay a $200 deposit. Residents who have only the water service provided by the Town of Clayton must pay a deposit of $50.00. If you cannot provide proof of a valid driver license and social security card, you will be required to secure a higher deposit.

Reminder: In order to process your request for service, we must receive all the required information, including all applicable fees, in our office prior to 9:00 a.m. EST for the day you are requesting service to be turned on in your name.

You may fax all the required information to Customer Service at (919) 553-0719. If you have any questions, you may call our office at (919) 553-5002.