Utility Bill Payment System

Customers can take advantage of several account payment options, including Equal Payment Plan, bank draft, and payment by credit card.

Bank Draft

Equal Payment Plan

“Equal Pay” allows a customer to pay a flat, averaged amount each month for their utility services. The amount is determined by taking the prior twelve (12) months usage and dividing by eleven (11). The twelfth month will be a "reconciliation" month to account for any variations in usage, rate changes, or credit balances. If there is a credit balance, it will be applied to the customer's twelfth-month billing. If the credit does not equal or exceed the estimated billing for the next month, then the difference will be billed to the customer. If the credit exceeds the estimate of the customer's twelfth-month billing, the difference will be refunded to the customer.

Under Equal Pay, due dates will remain the same as the normal billing cycle, and all penalty and cutoff policies will remain in effect. In the event of nonpayment disconnection, a customer will be required to bring their account to a zero balance and forfeit eligibility for the plan.

No penalties will accrue, regardless of account balance, if payment is received by the due date.

No customer with a history of delinquencies or bad checks in the previous twelve months will be eligible for this plan.

The Town reserves the right to request a payment adjustment conference with a customer between anniversary dates if it appears that the amount billed and the amount paid will vary by a substantial amount.

Enrollment in Equal Pay is available four times per year, with the four cycles billed in January, April, July and October being the starting points to run through the twelve months that follow.

Bank Drafts Plan

Bank Drafts offer customers the option to have their utility charges drafted from their bank account on a set date of the month. This convenient service prevents the possibility of lost or late payments and saves either a trip to Town Hall or postage expense. The draft date will be five (5) calendar days before the due date. This allows a customer plenty of time to review a bill or contact Customer Service with questions. Only good credit customers (as defined in the Customer Service Policy) will be eligible. Any draft returned by a bank, either due to insufficient funds or a closed account, will be treated as a returned check, and the customer will no longer be eligible for the bank draft program.

Credit Card Payments

For customer convenience, we accept credit card payments at our Customer Service Department. To make a credit card payment please call (919) 553-5002 during normal business hours or come by our Customer Service Department located at 111 East Second Street in the Clayton Center.